1.24.2011

At least 3 more weeks of this...

I wish I could say that the results of sporting events had no impact on me. In a vacuum, this would be the case. Unfortunately, I reside in one of the most pigskin-obsessed areas in the western hemisphere. As such, the results of the NFC championship game yesterday has been a little... taxing on me to say the least.

Example the first: one of our supervisors planned today as a vacation day. Why? For additional celebrations if the Packers won, and to drown his sorrows if they lost.

Example the second: One of my workplace peers (OK, my Archenemy) called in sick this morning to buy Packers NFC championship garb. How do I know this?

Because he showed up to work anyway, clad in his new hat and hoodie. With the official holograms still affixed to the clothes. I guess the lines weren't too long. Priorities, I tell you what. The best part is that he's still as scowly as ever today.

And another thing... "we" did not win the championship. To build off of what Whiskey Rover (unupdated blog here) said, YOU were not on the field. YOU are not a coach. YOU are not even part of the organization. The most that YOU have done is funnel money into the coffers of the NFL. And if that means that "we" won the championship, well then, "I" have a sweet new 3D handheld system coming out in 2 months. "I" produced a new Deadpool miniseries. "I" made a delicious pint of ice cream.

At this point, I'm going to be stuck in at least a 3 week news cycle, win or lose. 3 weeks where the headlines and top stories every night are going to be about a game. Listen. I know games. I spend most of my waking hours playing them. None of them are worth this much press. Even "the biggest game of the year".

States without professional baseball, basketball, and (especially) football ties? Make your case. I'm amenable to moving.

6.29.2010

The Aftermath (is still hard)

Here we are at Consecutive Workday #9, and I am exhausted. Inventory is over (in name, at least), and I managed without a meltdown. Hooray?

Not to say that things went smoothly, or hitchless - in fact, I learned today that I had an error of my very own. Scanning, not counting (I can manage zero just fine, thankyouverymuch), and looking at the area, I know the timeframe and exactly why that would be the time I screwed up: it was either immediately before or immediately after dinner. Sigh.

But the "fun" of inventory isn't my shortcomings. No, it's the incredible laziness and/or stupidity of my peers. Shall we get to some of the highlights?

The traditional pre-inventory kindergarten lesson of what's expect of us during the count, how to mark the boxes, how to scan in barcodes, etc. is met with almost audible eyerolling. Only one question is asked during the Q&A section, and it's me with a request: [paraphrase] Please, please, PLEASE for the love of (INSERT DEITY HERE), take the 5 extra seconds and check if there are boxes behind what you're counting, make sure those boxes match what you just counted, make sure those boxes are sealed and complete. Please. This was a major source of recounts last year. [/paraphrase] The response from my immediate right? "Good idea. Use common sense, right?" Flash forward to the Saturday recounts, where I'm finding uncounted boxes behind the items the very same individual who called my statement "common sense" was counting. I reminded her of her previous statement. She got very sheepish. (For the record, most of the recounts I was sent to check on that turned out to be incorrect? Missed boxes behind product. Something something deaf ears something.)

Other recounts were just baffling. On the plus side, I got to yell things into empty aisles such as "DEAR MORON: EIGHT IS NOT FIVE." "I GUESS THE RIPPED PLASTIC WASN'T ENOUGH OF A GIVEAWAY THAT THIS WAS A PARTIAL?" and "WELL, THERE'S THE DOZEN WE'RE COMING UP SHORT. BEHIND THE BOX. IF ONLY SOMEONE HAD MENTIONED THAT CHECKING BEHIND BOXES MIGHT BE A GOOD IDEA. MAYBE NEXT YEAR!" On the minus side, we still have people who somehow add up 5+5+3 and get 7. People who look at a sealed case of 80 and count it as 1. People who insist that they can't possibly reach that product without a ladder, and if a ladder is available? Suddenly, they can't use a ladder at all. Sad, really.

Still, the reason I didn't have a meltdown this year (aside from basically only scanning in what I counted) was the first half-dozenish recounts were spot on. No stupid counting errors. No mistaken units of measure or skipped cases. Just an accurate physical count, even if there was a discrepancy between what we physically had and what we were supposed to have.

This brings us to Sunday. As the standout problem-fixer from the crew of counters and re-counters, this marked the third consecutive year where I was brought in for last minute recounts (thirds, fourths, FIFTHS even) and assistance with the external auditor. Aside from having another "warehouse associate" there for the recounts (manager's idea due to the amount of counts he was unhappy with, but I got to pick the cohort. It was a short list. Of one.), things went as they usually do.

Until we started the spot counts with the auditor.

Second item checked out of 45? Wrong. Counted and scanned as a box, it was actually a case of 6. Strike one.

Fourth item checked? 12 over from our count. Because? Yep. THERE WAS A CASE BEHIND THE BOX THAT NEVER GOT COUNTED BECAUSE NO ONE MOVED THE FIRST BOX. (If only someone had mentioned that checking behind boxes might be a good idea. Maybe next year.)

This is the point where the auditor mentions that if we hit 5 miscounts out of the overall list of 90, we're going to have to do the whole thing all over again. Management is visibly shaken at this point.

The auditor tells us a delightful tale of an audit done on Christmas Eve. When he was finished, the whole company was starting their 2 week holiday vacation. People had coats on waiting for him to finish his runthrough. The counts were so far off, they had to do the whole thing over again, pushing back vacation.

Did I mention management was visibly shaken at this point?

The rest of the count goes by swimmingly. Until the last 2 items, that is. The first of these is a duffel bag, effectively. We counted 15. System says we have 14. One case on the overstock. Sealed on the top and the bottom, labeled QTY 15. Cut and dried - except for the gaping hole in the side of the box. Almost like someone without a blade needed just one more bag, and in a fit of slothful rage found the easiest solution to their problem.

There's the easy way. There's the correct way. Rarely are they the same thing.

Fortunately, the auditor gave us the benefit of the doubt, assumed it was a handling error (instead of a "this is easiest for me" error), and credited us the 15. (The next day, we split it open out of curiosity. Of course, 14 inside. Score one more for my theories.)

The final item came up without a location. This was a problem.

Something that I noticed over the course of several recounts this year: some of the oldest, deadest stock had just been purged from our system. Counts reduced to zero, locations stripped away. Of course, they still got scanned and counted during the physical inventory process. Then it became my job to track down where these rogue items might be stashed and discover exactly how many we had.

This final item was a container that we had not bothered recounting during any of our earlier recounts - and it could be anywhere in the warehouse.

Did I mention management was visibly shaken by this point?

While he went off to do some computer-sleuthing related to our scanning, I set off on foot. 3 minutes later, I'd found the item, verified the count, and written myself up a post-it to relocate it come Monday morning. 3 minutes after that, management came back with a rough timeframe as to when the product had been scanned. I let him know it'd been taken care of.

The auditor was kind. We did no additional counts, and I got to leave earlier than anticipated.

Now, just because Inventory Weekend is over doesn't mean that everything is fixed. Our recounts were only assigned at a certain dollar threshold, so there's plenty of items still slightly off. I've sent over a dozen products to be adjusted in the past 2 days.

This is what I'm good at. A sense of curiosity (why is this count off) and rational theories about that "why" fix problems. I realized today where that comes from. My gaming hobby.

Hear me out. I've been solving problems for years upon years now, from how to get that 1-Up mushroom to the perfect assembly of lines to score a Tetris to optimal sentry gun placement in Team Fortress 2. From how to win this game of Magic when the opponent has a Platinum Angel out to successful tactics for surviving a horde of orcs in D&D to making a shrewd building placement in Settlers of Catan. Everyone else at work doesn't share this passion. It's sports and reality TV and watching/listening to others doing things and not having to work things out for yourself.

I solve problems. They don't try.

6.25.2010

Math is hard

If GenCon has become my Christmas, then this weekend is well, that day when your taxes are due and you have a dentist appointment and, by the way, you accidentally ran over a kitten. And a puppy. It's time at work for INVENTORY.

If anyone out there remembers last year, that was the weekend I had a bit of a mental breakdown and held an impromptu mathematics lesson after finding over a dozen miscounts in the span of 24 feet of shelving.

I fear this year will be worse.

How would that even be possible? Lots of reasons.

1) We're down 3 bodies from last year. Unfortunately, not the three bodies I would have hoped (that is, the people who can't count during the course of the year). Fewer people = longer count times.

2) More product that last year. With a slew of new merchandise (that's been sitting on the shelves since I located it there), at least 84 more feet of shelving have been assembled. Most of it has lots of teensy-tiny boxes with teensy-tiny product inside. Most of the shelves are also so high they need to be reached by ladder. Lots of items + ladder-counting = mistakes.

3) I don't know how to phrase this exactly, but shoddy stocking seems to make the most sense. Finding products mislocated, sometimes in the wrong warehouse, doesn't give me a lot of hope that the counts are going to be tallied accurately. Recounts? Even more of a problem.

4) Here is the kicker: there's a chance all this counting over the next two days will be for naught. Why? Our parent company is going through a computer upgrade this weekend, an upgrade that was pushed back from 3 weeks ago. There exists the possibility that when all is said and done and the inventory is set to post... it just won't. All data lost.

And the management knows about this. We had a meeting about maybe possibly delaying the counts for another 2 weeks, when it's hotter and we have that Monday off and as such won't get overtime for counting. By the fact that we're counting today, you can see how well that went over with the personnel. (Aside: when inventory date was put to a vote during this meeting, I abstained. When called out on it, I stated "It doesn't really matter to me. It's got to get done. Besides, I don't think we'll get it done right anyway." Cynicism or realism? You be the judge.)

I already had a headache yesterday. The counting starts today at 1 PM. Updates will come via Twitter feed. Pray for my sanity. And that I'm not giving math lessons on July 10th.

6.09.2010

The Most Logical Conclusion

Well, today was certainly something.

Begin at the beginning, I suppose. Punch in this morning to discover that the server host is not working/connected. Find supervisor, wait for system reboot, endure a fairly typical Wednesday morning.

Then the power outage happens.

It's not a full power outage, mind you. Just a couple of pops, over half the lights going dark, industrial fans stopping. The computers still run (oddly), so we can continue working, fumbling around in various levels of light. The power comes back to full strength within 15 minutes.

That's when the server crashes again.

Find supervisor (again), wait for reboot (AGAIN), have system eventually become stable (AGAIN!). Go to lunch, re-coffee up, return five minutes early. Snap industrial espionage style photos of Alky McDrinkDrink. Start post-lunch work.

While digging through a box of catheters, I find a key.

Yeah, a key. Not a cool, old-styled skeleton key, but what looks like a recently crafted housekey. At this point, I'm fairly certain that this key didn't come from China or Pakistan or Sri Lanka or wherever the things we sell are manufactured. It probably belongs to someone who actually works in our building. Find supervisor (getting tired of seeing me at this point), show/explain key, encourage him to ask around about it. If no one claims it, I'll take it back at the end of the day, because keys are nifty.

Ten minutes later, my Archenemy has his spare key back. Sigh. I endure a litany of uncharacteristic thanks from Archenemy ("I've been missing this for a week! My wallet has this flap and the key keeps falling out... thanks again. Thank you. I reeeeeeeeeeally appreciate it. Thank you again. Thank you.") I assure him it was no trouble at all and move on.

ASIDE: Keeping a spare key in a wallet? Is this a thing that people do? I mean, say you get robbed. Cash, credit cards, ID (with your address on it) and a key. To rob you BLINDER.

The afternoon continues. I continue working. Late afternoon I feel a drip on my forearm. It would be weird if it was sweat. Weirder if I was sweating on the paperwork, as it has two water-drips on it. The truth, of course, is weirder still.

I look up, and see I am being rained on. Inside. What. The. What.

The skies outside are clear. During the actual rainstorm yesterday the warehouse was perfectly dry.

Hello supervisor. Hello office folk. Hello receiving guy on a lift all the way up to the ceiling.

There's a hole in the ceiling. It seems like we should have known.

Time to move product so it doesn't get any more water damaged. Rather than watch as incredibly janky anti-soak measures are set up, I move on. As I leave I hear the higher-ups arguing about the cause of the leak.

All of this workplace madness swirls around my brain for a while, until I come up with an answer. An answer for why all this messed-up stuff is going on today. An answer, that, in hindsight, seems obvious.

We (that is, my company) should no longer be in existence. Between the inept management, apathetic workforce, and sharply declining sales, we should honestly no longer be in this building. Yet, somehow, we're still around. We've slipped through the cracks of reality. The computer issues, the power failure, the freak interior rainstorm?

The universe is attempting to course-correct. Yet, we stand.

It's to the point where I was expecting to look outside and see a rain of toads. Possibly watch a tanker truck pull up to the dock and explode. And it would seem, well, normal. A continued escalation on the part of reality.

Maybe tomorrow the universe will give up and let this aberration of a company stick around. Or, maybe a comet will crush our building. Time will tell.

I just wish I knew exactly how that housekey fits into all of this...

5.03.2010

The Archenemy Error Pool

Here's the thing.

As some of you know, I have a workplace nemesis, and have for some time. For the sake of internet anonymity, I refer to him simply as my Archenemy. The reasons for our clashes are not critical to understand this post, except for this:

This man is as dumb as toast.

In the wake of his divorce, he was loudly discussing in the breakroom about how he didn't know how to make a sandwich. Seriously. Seriously.

Anyway, Archenemy works in the same department that I do: order-picking. In the order-packing department, the supervisor has The Black Book. This is a log of all the errors the pickers make that are discovered by the packing department. Shortage, overages, expired product, wrong product, that sort of thing.

Archenemy has been there for over ten years. Archenemy has the most entries in The Black Book by far. Archenemy has so many entries, the supervisor had to add in an additional page in his section.

Mathematics lesson time:

365 days in a year. (365)
Subtract weekends. (365-102=263)
Subtract paid company holidays. (263-7=256)
Subtract sick time, vacation, and personal time. (256-20=236)
That's 236 workdays for the average individual in a given year.

Black Book entries for the year started August 1. Archenemy's error count as of April 30?

TWO HUNDRED AND EIGHT.

Now, how this guy still has a job is a discussion for another time, but with the errors looking to eclipse days worked (and the free time for me to do the math), a thought came to me:

Why not use this guy's stupidity for my own amusement?

Lo, The Archenemy Error Pool was born! Recruiting 3 other fed-up peers/soulless monsters, we each turned in a reasonable guess for mistakes to be made in the month of May. 20 workdays. Closest to actual errors wins. One dollar apiece is on the line. Small stakes, but it's really about the pride and bragging rights rather than the cash.

I didn't think my guess of 25 errors would be at the bottom of the list, but apparently my peers have even less faith in my Archenemy than I do. The high guess is 47 errors.

If today (day 1) is any indication, Archenemy is on track for 60 errors this month. Who woulda thunk it? He's intensely stupid.

The only question I'm wrestling with now: was starting this error pool more or less tasteless than the Temp Worker Longevity Pools I've started in the past?

4.14.2010

Why I'm not in Marketing: A Play in One Act

(Based on actual events)

Scene: A man and a woman are sitting on a couch. A half empty bottle of wine rests on the table between them. The television is on. An ad for Lipitor is airing.

Man: Lipitor?!? Look at that smarmy jerk, Dr. Robert Jarvik. Naming his artificial heart the Jarvik artificial heart. What a jerk.

Woman: You wouldn't name an invention after yourself?

Man: Nope. Jerk.

Woman: Fine. If you had invented it, what would you have named the artificial heart.

Man: (immediately) Megaheart.

Woman: (deadpan) Try harder.

Man: (immediately, again) Ultraheart.

Woman: I'm done with this conversation.

-FIN-

1.21.2010

Bridge Over Trebled Slaughter

SPOILER WARNING: Left 4 Dead 2 spoilers ahead. Proceed at your own risk.

In the aftermath of the release of Left 4 Dead 2, there was a lot of complaint-laden chatter on the interwebs. "It's too soon!" "It's too expensive!" It's too HARD! Even easy is too HARD!"

Let me tell you a story.

There are a bunch of achievements to get in L4D2. Some are easy (survive a campaign, 200 lifetime melee kills), some are hard (survive all campaigns on expert, kill a tank with only melee weapons). One of these achievements is called "Bridge Over Troubled Slaughter" - cross the bridge in the Parish finale in under 3 minutes.

This is no ordinary bridge. This is a highway suspension bridge spanning the Mississippi River, covered in abandoned vehicles. Oh, and ZOMBIES. Lots of zombies. It's a long bridge, and basically the finale of the entire game.

DISCLAIMER: I am not very good at first-person shooters. L4D2 is a first-person shooter.

Anyway, this past Tuesday Night Shooting Club, myself and a friend make the call. We're doing this 3 minute run. 2 humans, 2 computer AI.

3 attempts later, -clink-, Achievement Unlocked!

Now, this was on easy difficulty, and the only way to make it across the bridge in time was to kill the pokey, cautious AI as soon as the level started. So, 2 players (one of whom is not very good), on easy, on the Xbox 360 version, with no AI assistance. 3 tries. 3 minutes.

Conclusion? If you're crying that L4D2 is "too hard", quit crying. Man up, try again, and learn 2 shoot, noob. Because, quite simply, you're just plain wrong.

Postscript: anyone waiting on the GenCon wrap-up blog should pin their hopes on next August. I even took notes last year, but far too much time has passed.